Well-Trained Managers Who Excel in Customer Service
It is crucial the storage manager be properly trained and provide excellent customer service. The manager is the face of the company and key to the company’s success. A well-trained manager will be more effective at their job, feel like an important member of the management team, be more invested in the company’s success, and be more excited about their job. These qualities lead the manager to provide better customer service. Managers are trained in person during the regular site visits, through webinars where they can interact with other storage managers, and through manuals and other educational literature. Continuous management training is part of Self Storage Consulting Group’s success strategy.